Terms & Conditions
Please read our T&C's below regarding your online order. If you have any questions please contact us here and we'll be happy to help.
By placing an order with us, you are agreeing to accept these terms and conditions and are entering into a contract with us. We reserve the right to update these terms and conditions from time to time, modify existing terms and add new ones as required. Such changes and modifications will be effective immediately.
Accuracy
We have taken great care to ensure that our prices, stock and availability are all correct and products are fairly described. However we cannot accept liability for errors or omissions in any part of the website including, but not limited to, the description and specifications of the goods as advertised. We also reserve the right to amend this content at any time without prior notice.
All orders are subject to availability and acceptance of your order. If the goods you have ordered are not available from stock, we will inform you as soon as possible and advise a longer delivery time or suggest an alternative. You will have the option of waiting, choosing an alternative or cancelling your order.
Price
The prices payable for the goods that you order are as set out in our website. All prices are inclusive of any applicable VAT at current rates. If you are ordering from outside the UK or EU local taxes and customs duties may be applicable and payable before you can receive your goods. We have no control over these amounts and so are unable to advise on the values here.
Children’s shoes are currently zero rated for VAT and therefore no VAT is added. However some of our accessories such as the polishes and waterproofing sprays will have VAT included and this is included in the price where applicable.
Delivery
We offer a number of delivery options and always work hard to ensure that your shoes arrive as quickly as possible and by the delivery method selected. However we reserve the right to change the delivery method from time to time, if for example we are unable to despatch the items via your chosen method for reasons outside of our control. This is including, but not limited to, restrictions on which goods can be carried (eg aerosols) and availability of the requested service.
We also cannot be responsible for the failure of the selected service to meet the indicated delivery times, provided items are despatched on time according to our service commitment. At busy times of the year, eg around Christmas, all deliveries are likely to take a bit longer than specified and this is outside of our control and we cannot be liable for any issues relating to delayed receipt of orders despatched on time and in good faith using the specified method of delivery.
Payment
We accept payment by credit and debit card and PayPal.
Credit and debit cards
Credit and debit card payments are processed by our online payment providers as listed at checkout.
Changes to your order
Please note that once your order has been placed it will be sent straight through to our warehouse and it is not possible to make amendments after this point. Our delivery team works very hard to despatch all orders as soon as possible and will be printing and packing orders 2 or 3 times a day which makes it impossible to effect changes. We will always do our best to resolve problems but this cannot be guaranteed and we are unable to take any responsibility for this. You will need to pay to return any items to us provided they were dispatched as ordered and posted to the address specified.
Stock Shortages
If any of the items you have ordered are out of stock we will refund you for the item immediately and dispatch the rest of your order to avoid any delays. If you would like to order an alternative item to replace the out of stock item please contact us and we will provide you with a free delivery code to use on the replacement order.
Returns
Please see our Returns Policy section for details on our returns procedure.
Faults
Please advise us of any suspected faults as soon as possible by emailing info.shoozoo@gmail.com. To help us resolve your fault query please include a description of the fault, your original order number (or the name and date of the order) and photographs showing the problem area so that we can decide how best to proceed. Please ensure that the photos show the following:
- The inside of the shoe showing the label
- The side profile of the shoes
- The outer sole of the shoes
- A photo of the fault(s) – close up of the fault and the whole shoe
Once we have received this information we will seek advice from the manufacturer on your behalf and in the case of a genuine fault offer to repair or replace the shoes. If we are not able to offer a repair or replacement then a credit or refund will be applied.
Please bear in mind that generally speaking any manufacturing defect will show up immediately or within the first couple of months of wear. Once a pair of shoes has been worn for much longer than this it is always difficult to judge what is just excessive wear and tear and what is genuinely an issue with the shoes. Some children are very hard on their shoes and it is important to take care of your shoes and ensure they are used appropriately to maximize their lifetime.
Refunds
We will reimburse you the cost of the shoes using the same method as you paid with. We are sorry but we are not able to refund original shipping charges. In line with Consumer Contract Regulations if you would like to return your entire order and claim your original postage back (standard postage only) please send the goods back at your own cost and we will happily provide you with a full refund, including our standard postage charge of £3.99.
We’ll refund you as promptly as possible and within 7 working days of the goods being received. Please note we will send you an email once your refund has been processed.
Cancellation
Under the Consumer Contracts Regulations you have the right to cancel your order without penalty within 14 days of your order date. You then have 14 days following this cancellation to return your items for a refund. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as canceling your order. This will be treated as a return rather than a cancellation.
You are liable to return the goods to us at your cost and risk. In this case you must return your entire order and send them straight back to us with all packaging intact.
We reserve the right to cancel your order if we are unable to deliver the goods to you, for example if we have insufficient stock or if certain items cannot be posted via Royal Mail. In this case we will contact you and try to offer an alternative where possible.
Ownership
This site is owned and operated by Shoozoo LTD which is a limited company registered in England. Our company registration number is 04947293. Our registered office is 18 Clifton Hill, Brighton, BN1 3HQ